Política de reembolso

We are confident in our products and want you to be, too. That's why all of your Kati purchases are satisfaction guaranteed! If you are not 100% satisfied with your merchandise, you may exchange it or return it for a 100% refund (shipping fee is non-refundable). Just contact us via info@katiwonderland.com. It's that simple! If you are satisfied, please tell your friends. Large order returns may incur a restocking fee and will vary by order.

Easy Returns

If you are not fully satisfied with your merchandise, you may return it for a full refund of products (shipping fee is non-refundable). Special orders and pre-order items must be defective for return and have prior authorization from Customer Service. Shipping and handling are non-refundable.

Please email info@katiwonderland.com to make arrangements with one of our friendly Customer Service Representatives. Please ship returns UPS, FedEx, or other insured mail to:

Summer Whale LLC

93 Worth st #1101

New York, New York, 10013

In order to process the return, you will need to arrange for the product to be returned to us. We will not be held responsible for shipping, lost, damaged or stolen return deliveries. We therefore recommend that you ensure the parcel is very well packaged and returned back to us using a trackable shipping method so that you have proof of dispatch and delivery.

Non-returnable items include:

Items marked as Final Sale.

Items 30 days past the delivery date

Gift cards.

Items that have been used, worn, washed, assembled, or otherwise fully unpackaged

Items that do not include their attached original tag/box.

Items with damaged packaging (excludes damages from shipping) or items missing original packaging.

Personalized, monogrammed or customized items.

Candy/food products.